Frequently Asked Questions

We believe in sustainable, heirloom quality pieces made of the most natural and inherently durable materials made today. Most of our brands are made in the United States by skilled workers and craftsmen. If a product is made overseas, it is obtained from Fair Trade sources, from skilled artisans who are appropriately compensated for their work.

Furniture material used in construction varies from piece to piece as well as from craftsman to craftsman. All of our material and construction details, as well as finishes, are listed on our individual product pages. Contact us if you would like more details on a specific piece of furniture.

Generally, assembly is either not required or provided by the delivery service. Please contact us for information on a specific order.

If you have a tight space, doorway, hallway or stairway, most of our sleeper sofas have been designed to be taken apart and reassembled. There will be an additional fee to perform this service for you. It is the customer's responsibility to measure their pathway for a successful delivery and contact us for a Disassembly and Reassembly quotation.

If you need to cancel an order, please contact us at 201-330-1212 to calculate cancellation fees. Cancellations resulting in refunds by credit card are subject to a 5% processing fee. Because of the nature of our products, orders for any made to order items cannot be cancelled without penalty after 48 hours from time of purchase.

Please note, special orders, clearance items, rugs, mattresses, throw pillows, any sleep accessory (sheets, pillows, protectors) and floor model or clearance items are neither refundable nor returnable.

All delivery charges are neither refundable nor returnable. 

Stock items may be returned or exchanged within 30 days of delivery and will incur a 30% re-stocking fee. Returns & exchanges are subject to pick up charges. Delivery fees are not refundable.

Returned items must be in original condition. Any signs of wear or abuse be deducted from any refund issued.

Mattresses are not returnable. Sleeping Pillows, Throw Pillows, and other bedding items are neither refundable nor returnable. 

Mattresses come with a 90 day comfort exchange guarantee. If a mattress can be zipped open, you may swap any layer of your mattress up to 90 days after receiving your new mattress.

Special orders, clearance items, rugs, mattresses, throw pillows, any sleep accessory (sheets, pillows, protectors) and floor models are neither refundable nor returnable.

Please contact Urban Natural Customer Support immediately at (201) 330-1212. If serious damage is visible, refuse the shipment before signing the bill of lading. For damages concealed at time of delivery, promptly take photos of the damaged item and the packaging it arrived in.

All our furniture is made to order just for you by expert craftsmen. The best way to find out estimated lead times on furniture pieces is to check the product page. Typical lead times are 6-12 weeks with white glove delivery transit times adding between 2-6 weeks. Lead times are estimates only. For a shorter wait, check out our Quick Ship and In Stock pieces.

Click here to read about shipping and delivery rates.

Expect regular updates through email regarding the crafting and shipping of your furniture. We aim to send your tracking information as soon as possible once your furniture leaves the workshop.For any further questions, contact us at 201.330.1212 or email us at hello@urbannatural.com

Our showroom is located in Montclair, New Jersey. You can see a curated selection of pieces made by each of our different artisan craftsmen and speak to our knowledgeable design staff directly. 

Our showroom also regularly hosts floor model sample sales, with savings up to 70% off full retail prices.

Here at Urban Natural, our team is dedicated to providing you with the highest quality furniture that is free from harmful chemicals. In the furniture industry today, many of the practices and goods of our globalized economy are directly at odds with the health and beauty of our homes and our planet. We strive to curate a collection of handcrafted, heirloom-quality furniture that is both safe for your family and sure to meet your discerning taste. All our furniture is made ethically and responsibly by fairly compensated, expert craftsmen from sustainable materials. Each piece is built to last, meaning it will withstand the day-to-day rigors of your family's busy life before being passed down to the next generation. Furniture that is made to last reduces waste, decreases negative environmental impacts, and diminishes the need for "fast furniture.” Urban Natural Home values sustainable, heirloom-quality furniture that is handcrafted in the USA using the most natural and durable materials available today.

The best way to stay up to date on our current sales, coupons, and discounted furniture is to sign up for our mailing list or follow us on social media. Once you’ve signed up you’ll receive a 10% off welcome coupon for your first order (exclusions may apply).

All our furniture is backed by the warranties of our craftsmen. Contact us for the specific warranty. Beyond our vendor’s warranty, all our furniture is guaranteed against structural defects in materials or workmanship for two years. For damage caused by accident, neglect, or abuse, this is not covered by warranty, but we will charge a service fee at our discretion to assist you in repairing your furniture. We can not service furniture that is determined to be damaged beyond repair. These repairs are subject to pick up and delivery fees.

Click here to read about the Naturepedic mattress warranty.